A few years ago I purchased a Cornelius Keg Ball Lock Injector/Charger from William's Brewing for $20. Prior to this item, I schlepped around a 5lb. CO2 tank and regulator to take kegged homebrew on the road. Very unchillindamos. Since then, the injector was very easy to travel with and simple to teach others to use. I would use two to three 12-gram CO2 cartridges to dispense a 5-gallon keg of beer and could buy the cartridges in bulk also from William's Brewing for $0.69 each (16-gram CO2 cartridges also available in bulk for $0.99 each).
Earlier this month, I was dispensing my Independence Day IPA using the CO2 injector when the plastic area that connects to the ball-lock broke. This dissapointed everyone enjoying the brew but I managed to hold the charger inplace to inject enough pressure to dispense a few pitchers (at the cost of an entire cartridge).
Genuine Innovations warrants that all products will function properly and safely for an unlimited time. Should any product fail to perform safely or properly please return it to the place of purchase.I contacted customer service at William's Brewing to see if they would arrange the warranty. Janis Martinez at William's responded to contact the manufacturer since it was beyond their warranty time and also said that they were very good at sending out replacements.
After submitting a brief explanation to Genuine Innovations via their Contact Us form, I was quickly contacted by DJ Lopez who clarified the item requested for warranty replacement and offered to send it out immediately. BTW, the email response time for each message was nearly immediate! I was headed out of town and let him know that I would be unable to accept receipt of a package and DJ said he'd send it out upon my return.
The replacement arrived today, two days after my return from a chillindamos vacation. Awesome customer service! The gross design is the same but the compromised location has apparently changed.